Craftsmanship Takes Time “At PAX, we don’t mass-produce. Every order is a dedicated project. Once your piece is meticulously crafted—a process that typically takes 2 to 3 weeks—we entrust it to global leaders like DHL, FedEx, UPS, or USPS to ensure it reaches you safely. You will receive a tracking number the moment your legacy begins its journey to your doorstep.”
“For bespoke creations and personalized name-engraved items, lead times may vary based on the complexity of the design. These unique pieces are crafted specifically for you and will ship according to our dedicated schedule once the final quality inspection is complete.”
Customs & Duties “We ship our stories worldwide. Please note that international customers are responsible for any import taxes, customs duties, or fees levied by their destination country. In compliance with international laws, PAX Leather Goods categorizes all shipments as ‘Fashion Items’ and cannot mark them as ‘Gifts’. We recommend checking your local import regulations before placing your order.”
“Because we believe in the personal bond between the owner and the craft, personalized name-engraved items and custom orders are final sale and cannot be returned or exchanged. For all other non-customized goods, please reach out to us within 14 days of delivery if you have any concerns.”