Please Note: In line with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Items customized with initials, names, or bespoke modifications cannot be returned, exchanged, or refunded. We encourage you to double-check all personalization details before ordering.
Only regular-priced items may be refunded. Unfortunately, items purchased during a Sale or with a promotional discount cannot be refunded unless they are defective.
We only replace items if they are defective or damaged due to our error. As our products carry a 10-year warranty on stitching, please contact us at info@paxlg.com if you encounter any structural issues.
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund within 7 business days.
If approved, your refund will be processed and automatically applied to your original method of payment.
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have questions, contact us at info@paxlg.com.
To return your product, please mail it to:
PAX Leather Goods Haute-Loire, Auvergne-Rhône-Alpes, France
Shipping Costs: The buyer is responsible for paying all return shipping costs.
Recommendation: If you are shipping an item over €100, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
– Credit / Debit Cards
– PAYPAL
– Offline Payments